At Walk Here Run Here customer satisfaction is very important. If for some reason the product you have selected is not perfect please return your product with all tags attached in unused, unworn, and unwashed condition within 30 days of your purchase date to receive a refund.
If you are a Walk Here Run Here Club Member, one of your benefits is the “30 Day Footwear Wear Test Guarantee.” Under our guarantee, you can run in your new footwear for up to 30 days from your purchase date and exchange them for a new pair or store credit.
*Please note that shoes with a carbon fiber plate do not qualify for the “30-Day Wear Test Guarantee.
How do I return a product? In-Store:
Simply bring the product with your receipt or packing slip that you would like to return to one of our Walk Here Run Here locations and we will gladly help you. Find your closest store location here.
Walk Here Run Here Center:
When returning a product we ask that you please include the receipt or packing slip that came with your product. If you can’t provide that information, we ask that you provide one of the following in the return:
Order ID:
Phone Number:
Email Address:
Ship to Address:
Name:
Please box the product in a proper shipping container. This means that shoe boxes must be placed in a shipping container and sent back. We do not accept shoe boxes that have been used as their shipping box.
At this time Walk Here Run Here does not offer prepaid shipping labels for returns. Please address the shipping label to the following address:
Walk Here Run Here Return Center
Street, Suite, City, State Zip
Attn: Walk Here Run Here
Make sure the shipping label is well attached to the package and drop the package at your local mail carrier. After your shipping label is made your mail carrier will give you a tracking slip. Please hold onto this tracking slip until your return is processed and you have received your refund in store credit or original form of payment.
How long will a return take to process?
Once the return is accepted into the Walk Here Run Here Return it will be processed within 7 business days. Once processed. a credit will be issued in the form of store credit or to the original payment based on the state of the return. Please allow 5-7 business days for the credit to hit your account.
How are returns over $250 handled?
For products over $250 returns will only be accepted with a receipt or packing slip and the product is still in unopened, original packaging with price tags intact. Products that are scratched damaged or used are not returnable.
Can I exchange a product?
Walk Here Run Here does allow exchanges for sizes and colors of the originally purchased product if the product is returned with a Walk Here Run Here receipt or packing slip and all tags attached in unused. unworn and unwashed condition within 30 days of your purchase date.
How do I exchange products? In-Store:
Simply bring the product with your receipt or packing slip you would like to exchange to one of our Walk Here Run Here locations and we will gladly help you. Find your closest store location here.